Return Policy

30-Day Return Window

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.

How to Return

1. Contact us at info@shopont.com with your order number
2. We will provide return instructions and address
3. Ship the item back with tracking
4. Refund processed within 5-7 business days after receiving the return

Non-Returnable Items

• Personalized or custom-made products
• Items marked as final sale
• Opened or used products (hygiene reasons)
• Gift cards

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at info@shopont.com with photos. We will arrange a replacement or full refund at no cost to you.

Refund Method

Refunds will be issued to the original payment method used for purchase.

Contact Us

For return requests or questions, email info@shopont.com or use our contact form.